Privacy policy

Last updated: 1 December 2025

DPA Energy operates this website and online store, including all related content, features, tools, products, and services (the “Services”). The Services are hosted and powered by Shopify, which helps us provide them to you.
This Privacy Policy explains how we collect, use, and share your personal information when you visit the website, interact with the Services, make a purchase, or communicate with us.
If anything in this Privacy Policy conflicts with our Terms of Service, this Privacy Policy applies for anything related to how we collect, process, and disclose personal information.
By using the Services, you confirm that you have read and understand this Privacy Policy.

 

1. Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you.
It does not include data that has been anonymised or de-identified.
Depending on how you use the Services and where you live, we may collect the following categories of personal information:
    • Contact details: name, address, billing and shipping address, phone number, email.
    • Financial information: credit or debit card details, payment information, transaction details, and payment confirmation.
    • Account information: username, password, preferences, and security questions.
    • Transaction information: items viewed, added to cart, added to wishlist, purchased, returned, exchanged, or cancelled, and your previous transactions.
    • Communications with us: information shared through customer support or other messages.
    • Device information: device type, browser, IP address, network connection, and unique identifiers.
    • Usage information: how and when you browse or interact with the Services.

 

2. Where We Collect Your Information From

We may collect personal information from:
    • You directly, when you create an account, use the Services, make a purchase, or contact us.
    • Your device, when you browse the site or use the Services, including through cookies and similar tools.
    • Service providers, who collect or process information on our behalf.
    • Partners or third parties, where permitted by law.

 

3. How We Use Your Personal Information

How we use your information depends on how you interact with us. We may use it for the following purposes:

A. Providing and Improving the Services

We use your information to operate the store and deliver the Services. This includes:
    • processing payments and orders
    • managing your account
    • handling shipping, returns, and exchanges
    • remembering your preferences
    • sending account-related notifications
    • recommending products
    • enabling product reviews
    • tailoring and improving your experience

B. Marketing and Advertising

We may use your information to send marketing or promotional messages (email, SMS, postal mail) and to show you online advertising based on your activity on the Services.

C. Security and Fraud Prevention

We use your information to keep your account and our Services secure, detect and investigate potential fraud, and support safety and compliance efforts.

D. Communicating With You

We use your information to respond to enquiries, offer support, and maintain our relationship with you.

E. Legal and Compliance

We may use your information to meet legal obligations, respond to lawful requests, support investigations, enforce our terms, or participate in legal proceedings.

 

4. How We Share Personal Information

We may share your personal information with third parties for legitimate purposes, including:
    • Shopify, which hosts our store and processes information to provide and improve the Services.
    • Service providers, such as those handling IT, payments, shipping, customer support, analytics, and cloud storage.
    • Business and marketing partners, who may use your information for advertising or promotional purposes, subject to their own privacy notices.
    • Third parties you authorise, such as social media integrations or shipping partners.
    • Our corporate affiliates, as part of normal business operations.
    • Parties involved in business transactions, such as mergers or restructures.
    • Legal authorities, where required to comply with the law, enforce our terms, or protect rights.

 

5. Relationship with Shopify

Because our store is hosted by Shopify:
    • Shopify may collect and process personal information about how you interact with our store and other merchants using Shopify.
    • Your information may be transferred to Shopify or its partners, including those in other countries, to enable and improve the Services.
    • In these situations, Shopify is responsible for processing your information and responding to certain rights requests.

For more details, you can read the Shopify Consumer Privacy Policy.
Depending on where you live, you may manage your rights through the Shopify Privacy Portal.

 

6. Third-Party Links

The Services may include links to third-party websites or platforms. These sites are not controlled by us, and their privacy and security practices may differ.
Any information you share on external platforms may be visible to others.
We are not responsible for the privacy practices or accuracy of content on third-party sites.

 

7. Children’s Data

The Services are not intended for children.
We do not knowingly collect personal information from anyone under the age of majority in your jurisdiction.
If a child has provided personal information, please contact us so we can delete it.
As of the effective date of this policy, we do not knowingly “sell” or “share” personal information of individuals under 16 years of age.

 

8. Security and Data Retention

No system is completely secure, and we cannot guarantee perfect security.
Information sent over the internet may not be secure during transmission.
Please avoid sending sensitive information through unsecure channels.

We keep personal information only as long as needed to:
    • maintain your account
    • provide the Services
    • meet legal obligations
    • resolve disputes
    • enforce our policies and agreements

 

9. Your Rights

Depending on your location, you may have some or all of the following rights:
    • Access / Know what information we hold about you
    • Delete your personal information
    • Correct inaccurate information
    • Portability, or transferring your information
    • Manage communication preferences, including opting out of promotional emails
You may exercise these rights through the Services or by contacting us at the details below.
You can also review your rights related to Shopify’s processing at: https://privacy.shopify.com/en.
We may need to verify your identity before responding to your request.
We will not discriminate against you for exercising your rights.

 

10. Complaints

If you have concerns or complaints about how we handle your personal information, please contact us.
Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

 

11. International Transfers

We may transfer, store, and process your personal information outside your country.
If your information is transferred outside the EEA or UK, we rely on recognised legal mechanisms such as Standard Contractual Clauses or other approved safeguards.

 

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.
We will update the “Last updated” date and provide any required notices.

 

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

📧 itsupport@dpa.energy

📍 4/273 Williamstown Road, Port Melbourne, VIC 3207, Australia